Buyer's FAQ

+
What is BuyTwoSlay
BuyTwoSlay is the fastest growing Southern African selling and buying ecommerce platform with operations in Zimbabwe, South Africa, Botswana, Namibia, Zambia and Mozambique. We connect people and products, giving you access to a range of products and services, in 13 categories and new categories are constantly evaluated and launched all the time. We are supported by smart technology, and provide you with secure online shopping experience and protection of privacy. We deliver to your doorstep, and with friendly return policies. We provide products and services which improve people’s lives.
+
How many visitors does BuyTwoSlay website receive?
BuyTwoSlay is visited by millions of customers every day.
+
What is the profile of BuyTwoSlay Customers?
Customers are spread across the whole country and diverse demographics
+
How do I register?
Click “Welcome Login” on the upper right corner of any page on BuyTwoSlay and create an account
+
How do I login?
Click “Welcome Login” on the upper right corner of any page of BuyTwoSlay and input your login details.
+
Ordering a product
Add your products in the cart and check out, input your bank card details and confirm.
+
After ordering a product
You will receive an sms and email confirming your order and your product will be delivered maximum of 5 working days.
+
Ordering a service
When you order a service a voucher will be sent to you and can also be downloaded from your account upon payment. Then you can proceed and redeem the service to the service provider upon terms and conditions.
+
Cancelling an order
An order can be cancelled when it has not been shipped, once shipped you can request a free return. Cancellation of service order is according to terms and conditions of the service provider.
+
How much is shipping?
The shipping charges paid by BuyTwoSlay buyers are discounted and it’s a flat rate per order from an individual seller. Example if you order two products from different seller each will have a shipping cost, but if two products are from the same seller then only a single shipping cost is paid.
+
Who pays for shipping?
Paid by the buyer unless the seller offers “free shipping” In this case the cost of shipping will be paid by the seller.
+
How does return work?
To return any purchased product, the buyer has to call the BuyTwoSlay call center and request for return or email orders@BuyTwoSlay
+
What is the BuyTwoSlay return policy?
Any customer who has bought from BuyTwoSlay is covered under a “Free return policy”. As per this policy, the buyers can return the product back to the seller within three days of receipt
+
Protection of privacy
Our platform is secure and offers protection for your bank information and other personal information.
+
Payment systems
You can pay using your bank card or make an order and pay after through deposition in the following account. Use your order number as your reference number.

Add to cart Add to cart Add to cart Add to cart